The perfect recipe for chatbot success
Written by Max Riis Christensen, March 2023
What do a cinnamon roll and a chatbot have in common? Well, most people don't make their own cinnamon rolls; they buy them.
The difficult part about setting up a chatbot is not finding the right software widget – the difficult part is turning a piece of software into the centre of your customer communication.
The same can be said about baking a cinnamon roll – the complexity of finding the right ingredients and mixing them up with a successful outcome is quite a handful. Read more about our chatbots here.
The chatbot recipe
It took us some time to figure out the recipe – but now we have more than 70 chatbots live, and this is what we have learned:
- It is easy to set them up – we do this within a day
- Monitoring performance on an ongoing basis is the key ingredient
- Optimisation based on customer feedback and repetitive questions is necessary for ongoing success.
What we also learned – and similar to a cinnamon roll – you don't want to overdo it!
A chatbot is perfect for repetitive questions, availability outside office hours and for keeping the CPO down. However, let an agent handle the difficult conversations where a customer needs a simple and efficient solution.
Reach out to us to learn more about our customer service solutions and how we provide more than 250 webshops with native customer service and technology such as chatbots across 15 different markets.
