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We help webshops with e-commerce strategy and market expansion.

Expanding your e-commerce business abroad can be daunting, with language barriers, local regulations, and unfamiliar markets. Navigate the challenges of international expansion with our market expansion and strategy services.

Discuss your opportunities
Market analysis

Understand your competition and lock in your positioning to succeed in your new market 
Webshop review

Webshop audits focusing on increasing conversation through proper localisation
Webshop translations

High quality webshop translations that ensure your customers can shop in their own language
Business roadmaps

Tailored business roadmaps and board workshops on e-commerce strategy
Market as a service

Test a new market with everything taken care of

Local presence

Add legitimacy to your webshop with local return addresses and phone numbers
Terms & conditions authoring

Stay within the legal guidelines with terms & conditions tailored for your webshop and market
Conversation rate optimisation

Sometimes it's not clear what the problem is. We do a 360 degree review to get you converting
Translation quality review

Ensure your webshop's translation are on point with a thorough quality review by a native

We supply webshops with native staff on demand.

When expanding to new markets, one of the biggest challenges is finding native staff to do translations, customer service, and other tasks that require a native touch. Our in-house teams from more than 20 countries gives you the access to individuals who understands the local culture and speaks the language of any market you are in.

Discuss your opportunities
Outsource customer service

Outsourcing customer service is more scalable and less expensive than doing it internally
B2B Sales Support

We serve your B2B customers in their native language and boost sales
Webshop and product translations

High quality e-commerce translations powered by AI and native translators

Performance marketing services

Native growth marketing specialists for ongoing digital marketing work and strategy
E-commerce management

We have e-commerce managers from +14 countries ready to help you by the hour
Social Media Management

Strengthen your brand by outsourcing your social media channels to local experts

We tailor and integrate software tools for efficient e-commerce processes.

As a webshop owner, the rapid development of new technologies can be difficult to keep up with. We make sure to stay up-to-date with the newest developments so you do not have to, ensuring that your webshop is able to benefit from the newest technologies.

Discuss your opportunities
Chat automation

A chatbot allows you to automate upwards of 15% of all customer service from day one
Automated conversation analysis

Automate and improve customer service analysis and reporting with artificial intelligence 

Email automation

Automate 40% of customer service emails with an intelligent contact form for your site
Technology setup and integrations

Connect your systems to some of the best software for process improvement in e-commerce

See all cases
We have done work for more than a 1000 webshops. We have gathered some of our work here in a collection of cases.
Featured case
Creativ Company
We did a Site Check for Creativ Company's German webshop. After having implemented our suggestions, they experienced a 94% uplift in conversion rate.
A toddler with a hand made craft crown
Featured case
Boom Butik
We made a chatbot for Danish fashion brand, Boom Butik. On day 1, it answered 15% of their conversations, while matching the website in tone of voice and design.
Person in pool with clothes on
Featured case
Matsmart - Motatos
We do customer service in five markets for Motatos, as well as supply technology for customer service that facilitates data-driven decision making in the organisation.
Motatos parcel on the hallway floor
 

How to launch a webshop in a new country in 4 weeks

Written by Max Riis Christensen

 

Launching a webshop in a new country can seem like an overwhelming task, and it can be difficult to know where to start. 

However, our experience tells us that if you have your e-commerce platform in place, launching in a new market can be done in less than 4 weeks.

 
Timeline for website launch in another country  
 

As shown in the timeline above, there are a lot of things to do and you will be busy. But if your platform is prepared for new countries, we can help you with the local language skills and e-commerce knowledge you'll need to launch in 4 weeks.


Where to start?

First of all, you will need to make some decisions in terms of both payment and logistics partners, before you can get started on your technical setup and integrations between your e-commerce platform and your ERP and 3PL systems.

At this stage, you are often dependent on external partners and resources, in addition to stakeholders from your web agency or internal IT-team. The more stakeholders involved the more time is required.

 

How about texts?

Preparing your product texts can be time consuming - especially if your product range is broad. So, getting started on adapting your texts to a new market should be a priority from the beginning. 

Adapting texts, like your terms and conditions, to a new market is not simply a question of translating them. The texts need to be localised and rewritten to comply with new business processes and local legislation in the new country. 

 

Getting the word out

Selling in a new country can be tough. Your business/brand/product is likely unknown, you know less about the market and the local marketing channels and all together this requires a different approach.

You need to be more data-driven and it also allows you to use marketing initiatives you can't use in your home market. 

 

A local hero

Before you launch we recommend letting a native e-commerce specialist, from the country you are about to launch in, test your webshop. 

We call it a Site Check and our e-commerce specialists have a lot of experience doing this for clients from all over Europe. A Site Check is critical in order to secure the conversion rate you need, to grow in a profitable way.

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