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We help webshops with e-commerce strategy and market expansion.

Expanding your e-commerce business abroad can be daunting, with language barriers, local regulations, and unfamiliar markets. Navigate the challenges of international expansion with our market expansion and strategy services.

Discuss your opportunities
Market analysis

Understand your competition and lock in your positioning to succeed in your new market 
Webshop review

Webshop audits focusing on increasing conversation through proper localisation
Webshop translations

High quality webshop translations that ensure your customers can shop in their own language
Business roadmaps

Tailored business roadmaps and board workshops on e-commerce strategy

Local presence

Add legitimacy to your webshop with local return addresses and phone numbers
Terms & conditions authoring

Stay within the legal guidelines with terms & conditions tailored for your webshop and market
Conversation rate optimisation

Sometimes it's not clear what the problem is. We do a 360 degree review to get you converting
Translation quality review

Ensure your webshop's translation are on point with a thorough quality review by a native

We supply webshops with native staff on demand.

When expanding to new markets, one of the biggest challenges is finding native staff to do translations, customer service, and other tasks that require a native touch. Our in-house teams from more than 20 countries gives you the access to individuals who understands the local culture and speaks the language of any market you are in.

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Outsource customer service

Outsourcing customer service is more scalable and less expensive than doing it internally
B2B Sales Support

We serve your B2B customers in their native language and boost sales
Webshop and product translations

High quality e-commerce translations powered by AI and native translators

Performance marketing services

Native growth marketing specialists for ongoing digital marketing work and strategy
E-commerce management

We have e-commerce managers from +14 countries ready to help you by the hour

We tailor and integrate software tools for efficient e-commerce processes.

As a webshop owner, the rapid development of new technologies can be difficult to keep up with. We make sure to stay up-to-date with the newest developments so you do not have to, ensuring that your webshop is able to benefit from the newest technologies.

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Chat automation

A chatbot allows you to automate upwards of 15% of all customer service from day one
Automated conversation analysis

Automate and improve customer service analysis and reporting with artificial intelligence 

Email automation

Automate 40% of customer service emails with an intelligent contact form for your site
Technology setup and integrations

Connect your systems to some of the best software for process improvement in e-commerce

See all cases
We have done work for more than a 1000 webshops. We have gathered some of our work here in a collection of cases.
Featured case
Creativ Company
We did a Site Check for Creativ Company's German webshop. After having implemented our suggestions, they experienced a 94% uplift in conversion rate.
Little girl with arts and craft crown
Featured case
Boom Butik
We made a chatbot for Danish fashion brand, Boom Butik. On day 1, it answered 15% of their conversations, while matching the website in tone of voice and design.
Woman in Boom Butik sweatsuit in the water
Featured case
Matsmart - Motatos
We do customer service in five markets for Motatos, as well as supply technology for customer service that facilitates data-driven decision making in the organisation.
Motatos parcel on the floor

International e-commerce is easier with simplified EU VAT payment

Written by Max Riis Christensen

 

On July 1st, 2021, the international VAT payment on business to consumer sales can be paid in your home country. The current local thresholds of export of goods via distance sales (e-commerce) will be replaced with an EU wide threshold of 10.000 EUR.

Currently, different member states have different thresholds for export (which vary from 25.000-100.000 EUR) and you need to report and pay VAT in each country you export to. These thresholds will be replaced with a combined threshold of 10.000 EUR for your total business to consumer export.

This will be accompanied by a new system for reporting VAT, which will simplify both VAT registration, reporting and payment. This system is called OSS (One Stop Shop) and is already active for companies selling digital services.

 

Main changes from July 1st, 2021:

  • An EU export threshold of 10.000 EUR in total will be implemented
  • After crossing the 10.000 EUR limit, all sales outside your home market must include the charge of the local VAT rate in the country
  • A new system, OSS, will be available to pay the VAT in your home country and the local EU VAT authorities will settle the payment with their counterpart in the customers home country

How to pay VAT locally from July 1st, 2021:

  • Either via OSS or via traditional VAT registrations/reporting, if you go with OSS it will change the VAT reporting in your home market as well
  • Each EU country will have its own website where you should register, in Denmark you will find it here
  • You can choose to continue to do as you do today, with individual registration, reporting and payment in each country

Prepare your shop and company for the new VAT rules

  • Keep an eye on your total export to other member states, the new total limit is 10.000 EUR
  • Decide on whether you will use OSS or traditional VAT registrations/reporting
  • Align your systems and bookkeeping processes with your decisions

 

See examples scenarios below:

example scenario 1

example scenario 2

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