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We help webshops with e-commerce strategy and market expansion.

Expanding your e-commerce business abroad can be daunting, with language barriers, local regulations, and unfamiliar markets. Navigate the challenges of international expansion with our market expansion and strategy services.

Discuss your opportunities
Market analysis

Understand your competition and lock in your positioning to succeed in your new market 
Webshop review

Webshop audits focusing on increasing conversation through proper localisation
Webshop translations

High quality webshop translations that ensure your customers can shop in their own language
Business roadmaps

Tailored business roadmaps and board workshops on e-commerce strategy

Local presence

Add legitimacy to your webshop with local return addresses and phone numbers
Terms & conditions authoring

Stay within the legal guidelines with terms & conditions tailored for your webshop and market
Conversation rate optimisation

Sometimes it's not clear what the problem is. We do a 360 degree review to get you converting
Translation quality review

Ensure your webshop's translation are on point with a thorough quality review by a native

We supply webshops with native staff on demand.

When expanding to new markets, one of the biggest challenges is finding native staff to do translations, customer service, and other tasks that require a native touch. Our in-house teams from more than 20 countries gives you the access to individuals who understands the local culture and speaks the language of any market you are in.

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Outsource customer service

Outsourcing customer service is more scalable and less expensive than doing it internally
B2B Sales Support

We serve your B2B customers in their native language and boost sales
Webshop and product translations

High quality e-commerce translations powered by AI and native translators

Performance marketing services

Native growth marketing specialists for ongoing digital marketing work and strategy
E-commerce management

We have e-commerce managers from +14 countries ready to help you by the hour

We tailor and integrate software tools for efficient e-commerce processes.

As a webshop owner, the rapid development of new technologies can be difficult to keep up with. We make sure to stay up-to-date with the newest developments so you do not have to, ensuring that your webshop is able to benefit from the newest technologies.

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Chat automation

A chatbot allows you to automate upwards of 15% of all customer service from day one
Automated conversation analysis

Automate and improve customer service analysis and reporting with artificial intelligence 

Email automation

Automate 40% of customer service emails with an intelligent contact form for your site
Technology setup and integrations

Connect your systems to some of the best software for process improvement in e-commerce

See all cases
We have done work for more than a 1000 webshops. We have gathered some of our work here in a collection of cases.
Featured case
Creativ Company
We did a Site Check for Creativ Company's German webshop. After having implemented our suggestions, they experienced a 94% uplift in conversion rate.
Little girl with arts and craft crown
Featured case
Boom Butik
We made a chatbot for Danish fashion brand, Boom Butik. On day 1, it answered 15% of their conversations, while matching the website in tone of voice and design.
Woman in Boom Butik sweatsuit in the water
Featured case
Matsmart - Motatos
We do customer service in five markets for Motatos, as well as supply technology for customer service that facilitates data-driven decision making in the organisation.
Motatos parcel on the floor

German sales tax July-Dec. 2020

Written by Søren Kjær Nielsen

 
As part of a stimulus package, as response to the Corona crisis, Germany has introduced a temporary reduction in sales tax to be applied from July 1 to December 31, 2020. We have created this short Q&A, based on the questions we have received from our clients:
 
Receipts in hand 
 

Q: What are the detailed sales tax reduction rates?

A: The standard tax rate drops from 19% to 16%, the reduced sales tax rate from 7% to 5%. (the reduced tax rate is used for categories like food, plants, animals, books etc.)

 

Q: When can we change the rate to the new lower rate?

A: In the case of physical deliveries of goods, the sales tax liability arises at the time of shipping. If possible, the goods should be handed over to the shipping company between July 1 and December 31 in order to benefit from the reduction in sales tax. If you ship the same day as you receive an order, this should also be the date you change the sales tax rate in your shop.

 

Q: When do we need to change the rate back to the higher rate?

A: Again the important point in time is when products are handed over to the shipping company. If you expect 2-3 days to fulfill the order we would recommend to change back to the normal rate on the December 24. This leaves 3 working days for you to pack and ship the orders.

 

Q: What happens if I use the wrong (current) tax rates during the period from July 1 to December 31?

A: The German consumers are fully aware of the reduced sales tax and charging the higher rate will reduce the conversion rate in your shop and create unnecessary customer service calls. On top of this, the mistake can lead to disputes over differences between invoiced sales tax and the amount paid to the authorities. If you are selling BtB, the German company will not be able to deduct the full (wrongly) invoiced sales tax, but only the reduced rate. This leads to customer service issues and manual settling of differences later.

 

If you have other questions to the German tax rate reduction, please don't hesitate to call or write us!

 

Sources:


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