The importance of understanding local nuances in online shopping

Written by Max Riis Christensen

From work habits to eating preferences and clothing styles, every country has its own unique identity. This diversity also extends to the way we shop, particularly when it comes to online shopping. Understanding these local nuances is crucial for success in foreign markets.

At first glance, the process of online shopping may appear similar across countries. Visit a website, select a product, proceed to checkout, and make a payment. 

However, there are obvious differences that become apparent when browsing from your home country, such as varied payment methods, trust marks, and language preferences. 

The need for a local hero:

To meet the expectations of local consumers, you must be one of them. You need a local hero – someone who understands the unique mindset of online shoppers in each country.

For instance:

• German online shoppers expect customer service in German. Without this provision, their trust and satisfaction may be compromised.
• A delivery time of 4 days may not be acceptable for customers in the UK, where swift delivery is often prioritised unless the price is exceptionally low.
• Norwegian customers prefer companies that handle customs processes on their behalf, as it streamlines the buying experience.
• Swedish and Danish customers have distinct preferences when it comes to product assortment. Danes often seek individuality, while Swedes lean towards safer, more conventional choices.

These examples represent just a fraction of the considerations necessary for successful web shop localisation. That's why we rely on our local heroes – experts who possess deep knowledge of their respective markets. They understand the expectations, preferences, and cultural nuances that influence online shopping behaviour in each country.

Global expansion requires more than a one-size-fits-all approach to webshop localisation. Embracing the diversity of consumer habits and preferences is crucial for success in new markets. By partnering with local heroes who possess invaluable local insights, you can tailor your webshop to meet the specific needs and expectations of customers in each country. Remember, true localisation goes beyond language and payment methods – it's about understanding the essence of each market and catering to it effectively.